This Privacy Policy explains how XPlatus (“XPlatus”, “we”, “us”, or “our”) collects, uses, processes, and shares information when you access or use xplatus.com, app.xplatus.com, and our related products, features, and services (collectively, the “Services”).
XPlatus is a crypto social intelligence and discovery platform that processes information from social platforms, public blockchain networks, NFT marketplaces, launch platforms, project websites, and other public or third-party sources.
For purposes of this Privacy Policy, “Personal Data” means information relating to an identified or identifiable individual.
Scope
This Privacy Policy applies to Personal Data processed in connection with the Services and your interactions with XPlatus.
It does not govern third-party websites, applications, blockchains, marketplaces, social networks, or other services that may be accessible through or referenced by XPlatus.
Information We Collect
The information we collect depends on how you interact with the Services.
We may collect information that you provide directly, information generated when you use the Services, and information obtained from public and third-party sources.
A. Information You Provide
We may collect information you provide directly to us, including:
- Contact information, such as your email address;
- Account information, where account functionality is available;
- Communications, including information you provide when contacting customer or technical support;
- Preferences and settings associated with your use of the Services; and
- Other information you voluntarily provide to us.
Please do not provide sensitive Personal Data unless it is necessary and specifically requested by us.
B. Information Collected Automatically
When you access or use the Services, we may automatically collect technical and usage information, including:
- IP address;
- browser type and version;
- device and operating system information;
- approximate location derived from IP address;
- access dates and times;
- pages, features, and content accessed;
- interactions with the Services;
- referring and destination pages;
- application and server logs;
- error and diagnostic information; and
- security-related events.
We use this information to operate, secure, maintain, analyze, and improve the Services.
C. Cookies and Similar Technologies
We may use cookies, local storage, and similar technologies where necessary to operate the Services, maintain sessions, remember preferences, provide functionality, and protect the Services.
We may also use analytics technologies to understand how the Services are used and improve their performance and usability.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
You may control certain cookies through your browser settings. Disabling cookies may prevent some features of the Services from functioning correctly.
D. Information from Public and Third-Party Sources
A core function of XPlatus is collecting, organizing, analyzing, and presenting information obtained from public and third-party sources.
This information may include:
- publicly available social media posts;
- public social media profiles and usernames;
- engagement information and social signals;
- publicly available author or creator information;
- public blockchain addresses;
- blockchain transactions and activity;
- smart contract and token information;
- NFT collection and project information;
- marketplace information;
- mint and launch information;
- publicly available project websites and metadata; and
- information provided through third-party APIs, indexers, data providers, and other services.
Some of this information may constitute Personal Data where it relates to an identified or identifiable individual.
Public availability of information does not necessarily mean that the information falls outside applicable data protection laws. Where applicable, we process such information in accordance with our legal obligations and legitimate interests.
E. Connected Services
If the Services allow you to connect a third-party account, social account, wallet, or other service, we may receive information that you authorize the third party to provide to us.
The information available to XPlatus depends on the service you connect, your settings with that service, and the permissions you grant.
Your use of third-party services remains subject to the terms and privacy policies of those third parties.
How We Use Information
We may use information collected through the Services to:
- provide, operate, and maintain XPlatus;
- create and manage user accounts;
- authenticate users and maintain sessions;
- provide search, discovery, ranking, and recommendation functionality;
- analyze social, marketplace, and blockchain information;
- identify and categorize content, authors, projects, and digital assets;
- generate rankings, scores, signals, summaries, and other analytical outputs;
- personalize or improve the relevance of information presented through the Services;
- monitor the performance and reliability of the Services;
- detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized activity;
- troubleshoot errors and provide technical support;
- understand how users interact with XPlatus;
- develop and improve our products, algorithms, models, and features;
- communicate with you about the Services;
- enforce our Terms of Service and other policies;
- comply with applicable legal and regulatory obligations; and
- protect the rights, property, security, and interests of XPlatus, our users, and others.
We may also create aggregated or de-identified information that does not reasonably identify an individual and use that information for analytics, research, product development, and other legitimate business purposes.
AI and Automated Processing
XPlatus uses automated systems, algorithms, statistical methods, and artificial intelligence to process and analyze information.
These systems may be used to:
- classify and categorize social content;
- identify references to projects and digital assets;
- analyze publicly available social activity;
- evaluate engagement and other signals;
- generate summaries and structured information;
- rank or recommend content, authors, KOLs, projects, or digital assets;
- identify trends and patterns; and
- improve discovery and intelligence features.
We may use third-party artificial intelligence and infrastructure providers to perform some of this processing.
Automated outputs may be inaccurate, incomplete, or outdated and should not be treated as statements of fact or financial advice.
XPlatus does not intend to make decisions based solely on automated processing of Personal Data that produce legal effects concerning you or similarly significantly affect you, except where permitted by applicable law and appropriate safeguards are implemented.
Legal Bases for Processing
Where applicable data protection law requires a legal basis for processing Personal Data, we may rely on:
Performance of a contract — where processing is necessary to provide Services you request or perform our contractual obligations to you.
Legitimate interests — where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
These interests may include operating and improving XPlatus, analyzing publicly available information, developing our products, securing our systems, preventing fraud, and understanding use of the Services.
Consent — where you have provided consent for specific processing. Where processing is based on consent, you may withdraw that consent as permitted by applicable law.
Compliance with legal obligations — where processing is necessary for us to comply with applicable laws, regulations, court orders, or other legal requirements.
The appropriate legal basis depends on the particular information and processing activity involved.
How We Share Information
Service Providers
We may disclose information to service providers that help us operate and provide the Services, including providers of:
- cloud infrastructure and hosting;
- databases and data storage;
- artificial intelligence and machine learning services;
- authentication;
- monitoring and observability;
- security;
- email and communications;
- analytics; and
- technical support.
These providers may process information on our behalf as necessary to provide their services to us.
Legal and Security Purposes
We may preserve, access, or disclose information where we reasonably believe doing so is necessary to:
- comply with applicable law or legal process;
- respond to lawful requests from public authorities;
- enforce our agreements and policies;
- investigate fraud, abuse, or security incidents;
- protect our rights, property, or security; or
- protect users or other persons from harm.
Corporate Transactions
If XPlatus is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.
With Your Direction or Consent
We may disclose information where you direct us to do so or otherwise provide your consent.
We do not sell Personal Data in the ordinary meaning of the term in exchange for monetary payment.
Public Blockchain and Social Information
XPlatus processes information originating from public blockchain networks and publicly accessible social and internet sources.
Blockchain networks are generally public and immutable. Information recorded on a public blockchain may remain publicly accessible independently of XPlatus and may not be capable of being modified or deleted by us.
Similarly, information obtained from public social or third-party sources may continue to exist at its original source even if XPlatus removes it from its own systems.
Where you request deletion, correction, or restriction of information that originates from an external source, our ability to comply may be limited to information under our control.
International Data Transfers
XPlatus operates using infrastructure and service providers that may process information in multiple countries.
As a result, your information may be transferred to, processed in, or stored in countries other than the country where you live.
Those countries may have data protection laws that differ from those in your jurisdiction.
Where required by applicable law, we use appropriate safeguards for international transfers of Personal Data, which may include contractual protections or other legally recognized transfer mechanisms.
Data Retention
We retain Personal Data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain security, resolve disputes, enforce agreements, and comply with legal obligations.
Retention periods may vary depending on:
- the type of information;
- why it was collected;
- whether an account remains active;
- security and fraud-prevention requirements;
- applicable contractual obligations; and
- applicable legal or regulatory requirements.
We may retain aggregated or de-identified information where it no longer identifies an individual.
Information originating from public blockchains may remain permanently available on those networks independently of our retention practices.
Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or destruction.
These measures may include access controls, authentication, encryption where appropriate, network and infrastructure security, monitoring, logging, and other safeguards.
However, no electronic transmission, storage system, or online service can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information processed through the Services.
You are responsible for protecting your account credentials and for notifying us if you believe your account or credentials have been compromised.
Your Privacy Rights
Depending on where you live and applicable law, you may have rights concerning your Personal Data, including the right to:
- request access to Personal Data we hold about you;
- request correction of inaccurate or incomplete Personal Data;
- request deletion of Personal Data;
- request restriction of certain processing;
- object to certain processing;
- withdraw consent where processing is based on consent;
- request portability of Personal Data you provided to us;
- obtain information about how your Personal Data is processed;
- object to certain automated processing where applicable; and
- lodge a complaint with an appropriate data protection authority.
These rights are not absolute and may be subject to exceptions under applicable law.
We may need to verify your identity before processing a privacy request.
To exercise your privacy rights, contact us at support@xplatus.com.
EEA and UK Users
If you are located in the European Economic Area or United Kingdom, you may have additional rights under the General Data Protection Regulation (“GDPR”), UK GDPR, and applicable national data protection laws.
Depending on the circumstances, our legal bases for processing may include contractual necessity, legitimate interests, consent, and compliance with legal obligations.
Where we rely on legitimate interests, those interests may include operating and securing the Services, providing crypto social intelligence and discovery functionality, analyzing publicly available information, preventing abuse, developing and improving our products, and maintaining the integrity of our systems.
Where Personal Data is transferred outside the EEA or UK, we will use appropriate transfer mechanisms where required by applicable law.
You may also have the right to lodge a complaint with the data protection supervisory authority responsible for your jurisdiction.
Children's Privacy
The Services are not intended for individuals under the age of 18.
We do not knowingly collect Personal Data directly from children under 18.
If you believe that a child has provided Personal Data to us in violation of this policy, please contact us at support@xplatus.com.
Where required by applicable law, we will take reasonable steps to delete such information.
Third-Party Services
The Services may contain links to or integrate with third-party websites, applications, APIs, social platforms, marketplaces, blockchain services, and other external services.
We do not control the privacy practices of these third parties.
Your interactions with third-party services are governed by their own terms and privacy policies. We encourage you to review those policies before providing information to or interacting with those services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices, or legal requirements.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.
Where required by applicable law, we will provide additional notice of material changes.
Your continued use of the Services after an updated Privacy Policy becomes effective is subject to the updated policy.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, contact us at:
XPlatus
support@xplatus.com
xplatus.com